FAQ'S

Here are a few frequently asked questions. If you have other questions please feel free to call Bea on 07931 196 055

or send a message via email to info@opalsandashes.co.uk 

How long before I receive my jewellery? 

Silver jewellery takes 3 weeks from receipt of your loved one’s ashes. Gold jewellery takes between 4-6 weeks as it is sent off to be hallmarked at the Sheffield Assay office. We will keep you updated via email with the progress of your order.

What happens to the ashes?

The cremation ashes will be treated with the dignified respect and care that they deserve. They remain in the sealed labelled bag until it is time to blend them with the opals. This is done with the utmost of care. If there are more ashes than required to make your piece of memorial jewellery, these will be safely returned in a sealed bag along with the finished piece.

Caring for my Jewellery?

We have a dedicated section in the bottom menu dedicated to caring for your jewellery.

How will I receive my items? 

We deliver all our jewellery by Royal Mail Special Delivery. We will contact you before we post your jewellery to ensure someone is in to receive it. Once it's on its way we'll you the tracking code.

What methods of payment are accepted?

We accept most credit and debit cards for payment on the website, along with PayPal. We require the payment in full at the time of ordering.

How do I check for updates on my order?

We will send you regular updates via email throughout the process to put your mind at ease. If for some reason you aren’t receiving these notifications, please call or email us and we will check this for you. Please check whether the emails have gone into your spam folder first.

Do you offer jewellery for men?

We offer a stunning range of memorial jewellery for men. This includes rings; pendants; and cufflinks.

What happens if I order and pay for a size O but I find out I’m a Q?

Don’t worry, we’ll let you know the difference in price and send you a link so that you can pay the difference.

Can I get my memorial jewellery engraved?

Yes our memorial jewellery can be hand engraved. Please check the item you have chosen for the engraving options.